Why Customized Application is winner vs Off the shelf software

long term highly discussed

Of course open-source and off the shelf software have made the life easier for a lot of professionals and small to medium size businesses. But that expectation gets a hit once the honeymoon period is over with the newly-installed application. Soon the expectations surpass the cute new installation, as the real world scenarios unfold, people need to have application work as they want, to provide very subjective and specific experience.